Orders and payments

Do I have to order online?

Yes. We are an online business. But don't worry. We will make sure you receive your goods quickly and offer secure payment options.

Is it safe to order online?

Of course it is! We use industry standard encryption systems for potentially sensitive information such as your name, address and other critical data. Information sent between your computer and our website cannot be read by anyone else. If you're worried about the package not arriving or getting damaged, you can rest easy by paying the low cost of $49.95 for insured shipping.

Insured Shipping

When you choose our insured shipping, you can rest assured that your order will arrive safely, otherwise we will have to pay for it! Don't worry about merchandise arriving damaged due to improper handling during shipping. Order with confidence that your order will arrive in perfect condition. You are 100% covered! Youstella will place a new order if your package is lost in transit, damaged, or contains missing items.

Payment options

Pay for your purchases at Youstella with Visa, Visa Debit, MasterCard, American Express. We also accept PayPal and Klarna.

Check out

- Step 1
When you click the "Proceed to Checkout" button in your shopping cart, you will be prompted to log in to your account or create an account.

- Step 2
If you do not already have an account, you will be prompted to create an account with your shipping address information. Select "Use this address for billing" if your billing address matches your shipping address, then proceed to the next step.

- Step 3
If you unchecked the "Use this address for billing" checkbox, you can now enter your billing address.

- Step 4
To complete your order, all you need to do is check the order total and enter your payment details. Then click on the "Pay now" button. Once you have completed payment, you will receive an order number and a confirmation email with your order details. As simple as this.

Once we receive your order

Once you have placed your order, you will be directed to an order confirmation with the details of your order. This information will also be emailed to you, but it may take up to 30 minutes to arrive. Once our warehouse team has processed your order, you will receive a second email to notify you that your order has shipped. If an email does not appear to have arrived, please check your spam folder.

Incorrect or faulty items

We are sorry to hear this! Please contact us via email support@youstella.com. Our customer service team will take care of it as soon as possible!

Payment from your account

If there is a problem with the payment, either your card issuer or a customer service representative will contact you.